Find the right problem
Discovery, journeys, opportunity framing, and alignment around the decision that matters.
Product & UX Designer
Luis MattioliDesigning the space between people, products & operations.
I turn interconnected journeys, operational constraints, and product goals into digital experiences that feel clear, useful, and human.
At Carnival, I design guest-facing products and the operational tools behind them — across mobile ordering, onboard chat, ship maps, kiosks, and crew workflows.
How I work
Strategy to shipped system.
I move between the big picture and the interaction detail, keeping user needs, business goals, and operational reality connected.
Make complexity visible
Guest actions, operational workflows, cross-channel logic, rules, dependencies, and edge cases.
Design for confidence
Flows, prototypes, interaction states, testing, and clear feedback at every critical moment.
Build beyond one screen
Reusable patterns, design systems, collaboration, and thoughtful handoff that helps teams ship.
Selected Work
Products built for guests, crew, and operations
A few of the experiences I've helped design — from guest and crew flows through edge cases, UI, and design system patterns. Click any card to open the full case study.
Shipped · Ongoing
Case Study 01
Mobile Order
Carnival's guest-facing onboard ordering experience in the HUB App — food, drinks, retail, pickup, delivery, stateroom, and dine-in.
Mobile AppOrderingGuest ExperienceCheckoutOrder Tracking
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Shipped · Ongoing
Case Study 02
Order HUB
The crew-facing counterpart to Mobile Order — a responsive web app for receiving, managing, and fulfilling guest orders across service stations.
Crew ToolsOperationsFulfillmentResponsive WebRole-based UX
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Shipped